End User Support Specialist

Position: End User Support Specialist I

H-E Parts International LLC

H-E Parts International LLC

POSITION SUMMARY

We are seeking a motivated Help Desk Specialist who thrives in a fast-paced environment and is eager to grow within a global company. In this role, you'll provide top-notch IT support, including high-level support for our executive and C-suite teams, implement IT policies, and manage IT assets-all while ensuring an outstanding experience for our users.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Be a Safety Champion:
  Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment.
• Deliver Outstanding Support:
  Provide first and second-level support to all staff, with a special focus on supporting executive and C-suite members, resolving issues efficiently and maintaining high service standards.
• Champion IT Security:
  Enforce IT security standards to protect company data and uphold best practices.
• Manage IT Resources:
  Support and maintain workstations, printers, network infrastructure, and other IT equipment.
• Administer Azure Active Directory:
  Perform administration tasks and ensure smooth operations.
• Telecommunications Setup:
  Provide setup and support for telecommunications systems.
• Uphold Global Standards:
  Maintain the Managed Operation Environment (MOE) in line with global directives.
• Asset Management:
  Assist in managing IT assets, including maintenance and asset registry.
• Create SOPs and Training:
  Develop and update Standard Operating Procedures (SOPs) and deliver training to users.
• Collaborate and Contribute:
  Work closely with the Global IT Group-both Infrastructure and ERP staff, external contractors, and suppliers to support IT projects and strategic initiatives.
• Promote Core Values:
  Actively contribute to and embody our company's Core Values in all interactions.

Qualifications

• Experience:
  
  At least 2-3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high-level executives.
• Certification:
  Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments.
• Technical
  
  Skills:
  
  Hands-on experience with Microsoft Active Directory and competence in the MS Office suite.
• Communication:
  Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C-suite levels.
• Adaptability:
  Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands.
• Confidentiality:
  Demonstrate absolute discretion in handling confidential matters.

Job Type: Full-time