Infrastructure Analyst

ANTICIPATED DURATION: 1 year+ extensions

SCHEDULE: Friday, Saturday, and Sunday | 7 PM – 7 AM ET (fixed weekend night shift)

Responsibilities: The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to the Technology Organization Infrastructure.

Job Summary:

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
• Responsible for working as a team with multiple systems groups and the Technology Organization to ensure the overall integrity of the computing networks.
• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux).
• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business-critical applications.
• Provide first line problem determination and recovery for abnormal termination (abends) of applications.
• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing environment.
• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and respective alarm information.
• Working knowledge of the OUA (Oracle Unified Assurance) application.
• Experience running batch jobs in Autosys and Control-M.
• Working knowledge of computer systems/networks:
• Windows physical/virtual/clustered servers
• Exchange servers
• SQL databases
• Internet Information Services (IIS)
• Distributed File System (DFS)
• Working knowledge of Production Application Support tools and Automated Schedulers:
• CA Auto Sys
• BMC Control-M

Education / Experience:

• An education in Computer Science, Computer Information Systems, or related field and/or 5 years’ experience in computer systems environment are highly desired for this position.
• Previous experience working in 24x7x365 operations center is highly desirable.

The hourly pay rate range for this position is $ 30.00 to $35.00 Information not provided. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

Benefits available to full-time employees:

• medical
• dental
• vision
• disability
• life insurance
• 401k
• commuter benefits

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.