CXU Architect

Position: CX4U Architect

Key Responsibilities

Lead end-to-end architecture and design of Oracle CX4U implementations, including customer onboarding workflows, billing systems, proactive outage communication modules, and personalized engagement frameworks.

Design andvalidateintegrations between CX4U and smart meter infrastructure, IoT devices, decentralized energy grids, and Distributed Energy Resources (DERs).

Develop technical architecture documentation, solution blueprints, data flow diagrams, and integration specifications.

Ensure platform configurations align to client regulatory compliance requirements, including automated compliance reporting capabilities.

Client Delivery & Engagement

Serve as the primary CX4U subject matter expert in client-facing workshops, discovery sessions, and executive presentations.

Translate complex client requirements into functional and technical design documents (FDDs/TDDs) and lead solution walkthroughs with client stakeholders.

Guide clients through AI-powered personalization strategies, including predictive billing analytics, energy consumption visualization, and proactive outage communication design.

Manage solution scope,identify risks, and collaborate with project managers tomaintaindelivery timelines and quality standards.

Platform Configuration & Implementation

Configure Oracle CX4U modules including digital self-service portals, real-time data validation workflows, flexible billing models (pay-as-you-go, subscription, usage-based), and predictive analytics dashboards.

Lead system integration efforts connecting CX4U with Oracle CC&B, C2M, MDM, and third-party head-end systems, WOMS, GIS, and CRM platforms.

Oversee data migration strategies, UAT planning, and cutover execution for CX4U go-lives.

Champion sustainability-focused CX capabilities including green initiative program configuration, carbon footprintmonitoringtools, and EV charging and solar adoption engagement features.

Support smart grid integration design leveraging CX4U predictive analytics for grid resilience and distributed energy management.

Contribute to Red Clay's CX4U solution accelerators, reusable assets, and go-to-market offerings.

Team Leadership & Knowledge Transfer

Mentor junior consultants and functional analysts on CX4U platform capabilities and utility CX best practices.

Deliver client-facing training and knowledge transfer sessions to ensure successfuladoptionpost go-live.

Contribute to internal practice development, including proposal responses, estimating, and thought leadership content.

Required Qualifications

8+ years of Oracle Utilities consulting or implementation experience, with a minimum of 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent Oracle CX platforms).

Demonstratedexpertisein at least two of the following Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM.

Hands-on experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron,Landis+Gyrpreferred).

Proven track record leading full lifecycle CX platform implementations -- from discovery through go-live andhypercare.

Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements.

Experience with AI/ML-driven analytics platforms and ability to translate capabilities into client-ready solution designs.

Excellent written and verbal communication skills; ability to present confidently to C-suite and executive stakeholders.

Preferred Qualifications

Oracle CX4U or Oracle Utilities Cloud certification.

Experience with sustainability-driven utility programs including renewable energy integration, EV charging, and carbon monitoring solutions.

Familiarity with real-time energy trading platforms and decentralized grid management architectures.

Background in Agile/Waterfall delivery environments with multi-workstream program experience.

Experience responding to RFPs and contributing to competitive proposal development.