Patient Services Specialist

Description We are looking for a detail-oriented Patient Services Specialist to support patient service operations for a medical device organization in Atlanta, Georgia. This contract position with the potential to become permanent plays an important role in coordinating device-related workflows, maintaining accurate records, and helping ensure timely service for patients and customers. The ideal candidate brings strong administrative ability, a service-focused mindset, and the organization skills needed to manage multiple tasks in a fast-paced environment.

Responsibilities:

- Enter and process new patient details in internal platforms and Salesforce with a high level of accuracy.

- Prepare and activate patient devices in accordance with order and service requirements.

- Review, attach, and maintain supporting documentation for each device request based on customer needs.

- Generate shipment labels and confirm that shipping information is complete and correct before dispatch.

- Upload required reports and maintain current records within company systems.

- Monitor outbound and return deliveries, keeping visibility on device movement to and from patients.

- Provide occasional support with patient scheduling and coordination of device assignments.

- Proactively identify potential delivery obstacles, communicate with internal teams and customers, and help resolve issues to avoid service delays.

- Follow attendance expectations, workplace safety standards, and established operating procedures while completing daily responsibilities. Requirements - Demonstrated customer service experience with the ability to interact professionally and courteously.

- Strong verbal and written communication skills suited to patient, customer, and internal team interactions.

- Proven ability to stay organized, manage competing priorities, and work independently with minimal supervision.

- High attention to detail and accuracy when handling data entry and account-related information.

- Comfort supporting a high volume of activity while maintaining quality and consistency.

- Working knowledge of Microsoft Office applications and Salesforce or similar CRM systems.

- Administrative support experience in a healthcare, medical device, or patient services environment is preferred.

- A college degree is preferred. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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