Supervisory Customer Service Concierge; Nex

Supervisory Customer Service Concierge (Nex)

Primary

Location:

United States-Florida-Atlantic Beach

Organization:
Mayport Pay Range: $18.00

This is a Part-Time position which offers excellent benefits to include:
Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!

Job Summary:

Serves as Supervisory NEX Customer Services Concierge Ambassador, and face of the NEX store by providing every customer with a level of service that exceeds their expectations. The Concierge role is a critical player in continuing the execution of promotional/sales events and customer service programs by keeping shoppers informed of current promotional sales events. Concierge promotes and communicates all aspects of the NEX Brand - quality retail, and demonstrates Premier Customer Services to the fullest in all aspects of proving superior customer services and assistance to patrons.

Duties and Responsibilities:

• Provides work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions in connection with providing concierge services.
• Prepares work schedules; makes assignments and reassignments depending on workload; provides on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered.
• Reviews work of subordinates; accomplishes performance appraisals; approves/disapproves leave; recommends personnel actions such as promotions, performance awards; and takes disciplinary actions.
• Promotes employee morale and attempts to resolve employee relations problems.
• Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements.
• Uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction.
• Interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business.
• Acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service.
• Actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up.
• Uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services.
• Offers vehicle loading assistance to customers with special needs, and/or as requested.
• Partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed.
• Proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience.
• Conducts store- walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition. Works with appropriate sales team, if necessary, in bringing the area up to NEX standards and customer-ready shopping state.
• Shares store/department communication with staff weekly via communication board located near the time clock as well as managers who are returning from leave.
• Interacts regularly with customers to promote and educate on the military STAR/MC program. Ensures that the processing of all applications adhere to NEXCOM PII standards.
• Maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis.
• Acts in a support capacity to the NEX Guest Services Concierge Supervisor…