Customer Service Associate

Associa, a leading community association services organization, is seeking a Customer Service Associate to support daily operations at the Warwick Condominium Association.

The Administrative Customer Service Associate supports the daily operations of the association by performing administrative, resident service, and event coordination duties. This position serves as the first point of contact for residents, visitors, and vendors, ensuring effective communication, smooth operations, and a positive community experience.

• Serve as the primary contact for residents, visitors, and vendors in person, by phone, and via email.
• Process and distribute incoming and outgoing mail for the association’s management office.
• Conduct new owners and tenant welcome meetings and building tours.
• Oversee and maintain current lease and tenant information.
• Support front‑desk operations, including scheduling, procedure updates, blue‑box package management, and billing.
• Provide front‑desk day‑shift coverage as needed.
• Manage and update resident and owner data in C3 and shared databases, including lease tracking and access devices (fobs, keys, etc.) for Butterfly MX and Blue Box systems.
• Prepare and distribute community notices, bulletin‑board postings, and email communications.
• Oversee and record pool badge distribution, bicycle registration, and monthly bike‑room inspections.
• Maintain records for emotional‑support‑animal registrations and documentation.
• Maintain accurate records for storage locker assignments and waitlists.
• Assist residents with maintenance requests and coordinate with maintenance staff for follow‑up.
• Provide general office support including printing, scanning, filing, and supply ordering.

• Conduct regular janitorial inspections; assign and track task completion to ensure quality standards.
• Monitor all community spaces, including pool and recreation areas, to ensure organization, safety, and cleanliness.
• Monitor and restock office and janitorial supplies as needed.

• Plan, organize, and assist with community programs, recreational activities, and seasonal events.
• Serve as liaison to the Pool, Social, and House Committees to ensure effective communication and event execution.
• Prepare and post event notices and promotional materials via bulletin boards, email, and other communication platforms.
• Coordinate with committees and staff for event setup, staffing, and cleanup.

• Provide courteous, professional, and timely assistance to residents with inquiries, concerns, and requests.
• Foster a welcoming, inclusive, and community‑focused environment.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and community‑management systems such as C3, Town Sq, and Butterfly MX.
• Strong organizational, communication, and customer‑service skills.
• Ability to follow written and verbal instructions accurately.
• Discretion and confidentiality in handling sensitive information.
• Proactive, detail‑oriented, and dependable with strong teamwork and problem‑solving skills.
• Ability to maintain a clean, organized, and efficient work environment.

Schedule:

Full‑time

Administrative—Thursday–Saturday, 8:00 a.m.–4:00 p.m.

Front Desk—Tuesday–Wednesday, 8:00 a.m.–4:00 p.m.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Entry level

Full‑time

Other