Leasing Administrative Assistant

Summary of Position

Responsible for providing administrative and clerical support to the leasing and property management team. This role assists with leasing operations, tenant communications, documentation, and office organization to ensure efficient daily operations and a positive resident experience.

Reports to: Leasing Manager

Supervises: NA

• Must be 18 years of age or older
• Bilingual preferred, but not required
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency with office software and property management systems
• Attention to detail and ability to handle confidential information
• Professional appearance and customer-focused attitude
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High School diploma/GED or equivalent education
• Previous experience in Residential Leasing
• Previous administrative or customer service experience preferred

• Support leasing agents and property managers with daily administrative tasks
• Prepare, process, and maintain lease agreements, applications, and related documentation
• Assist with tenant onboarding, renewals, and move-in/move-out paperwork
• Answer phone calls, emails, and in-person inquiries professionally
• Schedule appointments, property tours, and meetings
• Maintain accurate resident files and update property management software
• Process rent payments, fees, and invoices as needed
• Assist with marketing efforts, including posting listings and preparing promotional materials
• Coordinate with maintenance and management to track service requests
• Ensure compliance with company policies, fair housing regulations, and confidentiality standards
• Maintain office organization, supplies, and filing systems

Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates.
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move ___ pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms.

• Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)
• Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)
• Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)
• Not Applicable – activity is not applicable to this occupation.

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