Vip Host - Player Development

Overview

Under the direction of the Player Development Manager, the incumbent will solicit and cultivate database segments in an effort to drive incremental revenue.

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Salary Range $45,

• Executing outbound sales calls in a polite manner with proper phone etiquette.
• Executing outbound sales calls with a thorough understanding of an individual’s available marketing offers and promotions.
• Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive).
• Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs.
• Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience.
• Personalize guest interactions to build rapport and loyalty.
• Answer inbound customer inquiries using methods defined by management, as needed.
• Ensure customer requests for reservations and other services are met and confirmed.
• Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met.
• Escalates complex and difficult situations to the Player Development Manager when they arise.
• Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment.
• Remain in a seated position for an entire shift executing outbound sales calls and completing reservation transactions which at times requires repetitive finger and wrist motion.
• Must meet key performance indicators, such as phone calls, room bookings and other metrics as assigned.
• Complies with all New Jersey regulatory requirements.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

• High School diploma or equivalent required.
• Bachelor's degree preferred, or combination of education and experience.
• Previous experience with high volume calls/telemarketing preferred.
• Proficient computer skills.
• Experience in a hospitality (hotel/casino) a plus, specifically scheduling reservations.