Customer Care Representative - Borgata

Customer Care Representative - Borgata page is loaded## Customer Care Representative - Borgatalocations:
Property - Borgatatime type:
Full time posted on:
Posted Todayjob requisition :
270253

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International
** THE JOB:
** As a Customer Care Coordinator at Borgata, you will create an inviting atmosphere for our guests through your friendly voice and attentive service. By connecting with them and understanding their unique stories and needs, you'll take ownership of their experience, crafting memorable moments that they will cherish long after their visit.
** THE DAY-TO-DAY:
*** Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area
* Assist Player Development staffs (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations
* Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers
* Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management
* Sense and exploit up-sell opportunities where appropriate, always attempt to cross-sell in cases when a specific request cannot be met
** THE IDEAL CANDIDATE:
*** High School Diploma or GED required
* 1+ Years of prior relevant experience required
* Required to work varied shifts, to include weekends and holidays
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room
* Free parking on and off shift
* Healthcare, financial, and time off benefits
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
* Remote opportunities after 90 days of employment
** VIEW

JOB DESCRIPTION:

**** Pay Rate:
** The rate for this role is:$17.50

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to…