Customer Service Coordinator Regional Harrah's Atlantic​/CES

Job Description
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 per hour

Job Description
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 per hour

• Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs (i.e., guest disputes/cashiering, service failure concerns, service requests/orders, general information, etc).
• Responsible for the timely and accurate data entry and tracking of all guest inquiries and correspondence, ensuring data integrity.
• Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact.
• Insures timely and accurate guest responses from assigned department members.
• Responsible for drafting form letters in response to standardized guest requests or complaints.
• Prepares correspondence, responses and cover sheets for weekly distribution to the property.
• Continually monitors the effectiveness of database entries.
• Provides on-line responses in the area of customer service through various networks such as Trip Advisor, Yelp, Facebook, Twitter etc.
• Responds in a professional and consistent manner based on departmental guidelines.
• Supports local initiatives to grow the customer email database.
• Maintains familiarity with all Marketing, Food & Beverage, Hotel and Casino programs, and responds to related guest inquiries.
• Acts as a service leader and role model championing property service programs.
• Maintains Customer Service files.
• Provides administrative support for special requests as needed.
• Other duties as assigned.

• High School diploma or equivalent.
• Casino experience or other related customer service experience preferred.
• Strong administrative and organizational skills required.
• Familiar with social media networks.
• Must possess excellent written & verbal communication skills.
• Must be able to maintain a pleasant and professional demeanor at all times.
• Proficient in Microsoft Office applications including:
  Word, Access and Excel.
• Must type a minimum of 60 words per minute.
• Fluent in English.
• Ability to read and write English.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts,…