Players Club Representative

Player's Club Representative

Join to apply for the Player's Club Representative role at Hard Rock Hotel & Casino Atlantic City
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Under the direction of the Marketing Operations Supervisors, solicit and identify new gaming customers for the players card rewards program.

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401(k) with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties worldwide
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $18.00 an hour

• Exhibit conduct in accordance with all NJ DGE Regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
• Solicit and identify new gaming customers at the Hard Rock Rewards Desk and on the casino floor; generate new business by signing up qualified guests for Hard Rock Rewards.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information.
• Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
• Maintain database integrity by following precise standards of data entry.
• Ensure protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Greet buses as needed and ensure correct offers are properly loaded onto each patron’s Hard Rock Rewards Card.
• Assist with sweepstakes, promotions, and gift giveaways as needed.
• Greet and interact with VIP members and register them into the computer system as they enter one of two VIP Lounges.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

High school diploma or equivalent and at least six (6) months of guest service, telemarketing, or retail sales experience required, or an equivalent combination of education and/or experience. Basic computer skills required, along with the ability to type at least 25 words per minute. Hold or have the ability to obtain a Casino Employee Registration (CER).

• The casino environment is hectic, fast‑paced, often crowded and noisy. May be exposed to casino‑related environmental factors, including but not limited to second‑hand smoke, excessive noise, and constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.