Asst Shift Manager - Casino Floor

Why Bally's?

Bally's Corporation is a global casino‑entertainment company with a growing omni‑channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first‑in‑class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio.

Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

Responsible for the operation and conduct of Table Games for assigned shift in accordance with gaming regulations and internal controls.

• Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift.
• As a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.
• Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and are submitted.
• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business‑like manner, balancing the interest of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
• Provides an outstanding gaming experience/environment. Responsible for the achievement of CSA objectives and return visits of profitable customers.
• Creates and ensures a fun‑filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their service performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well‑trained, motivated employees.
• Recommends and implements change to improve overall employee and guest…