Senior Analyst

Hard Rock Digital is a fiercely focused team working to become the best online sports book, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed - we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

We are looking for a well-rounded individual with experience in ecommerce fraud, security, or payments to roll up their sleeves and join us as one of our Senior Analysts. This role will report into the Payments & Fraud team and be responsible for enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with our products, particularly around deposit, withdrawal, and verification journeys.

• Senior Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership.
• Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
• Investigating fraud alerts generated by multiple fraud prevention tools and systems.
• Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.
• Perform in-depth analysis to build a substantial case for disputed transactions initiated on our platform.
• Create and manage internal controls and generate incident reports.
• Conducting account analysis and investigations to approve and reject outgoing withdrawals.
• Completing routine documentation and case reports in accordance with company policies for management review.
• Executing assigned tasks and daily workflow priorities as directed by team leads or supervisors.
• Using company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
• Assisting with fraud monitoring activities under close guidance, ensuring compliance with operational protocols.
• Managing high-volume transactional work while adhering to documented procedures and turnaround time expectations.

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

• Previous work experience in Banking, payments, fraud, disputes, or casino industries (preferred).
• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions
• Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
• Strong communication skills, including capacity to distill complex ideas and analyses into clear and tangible recommendations that drive decision making
• Ability to manage numerous projects simultaneously at various stages of development
• Experience with web-based data visualization tools, such as Tableau or PowerBI
• Strong interpersonal skills
• Knowledge and understanding of the rules and regulations of the gaming industry
• The ability to adapt to changing priorities and to thrive in a face-paced work environment
• Experience in troubleshooting and…