Front Office Manager

Southern Jersey Family Medical Centers, Inc. is seeking a talented

Front Office Manager to step into our fast-paced facility!

Summary: The Front Office Manager assists the Practice Manager with the administration of daily operations, including but not limited to the supervision of front office personnel and patient services.

Hours: This is a full-time position that requires the ability to work a flexible schedule. General daytime hours Monday
- Friday and at least one evening per week.

Position Responsibilities/Duties:

• Provide leadership to assigned staff that reflects the mission, vision and philosophy of the organization
• Oversee daily administrative operations and assist with process improvements
• Assist the COO and Practice Manager in planning, organizing, staffing, managing and controlling the front‑end operations of the center
• Prepare reports requested by the COO and Practice Manager accurately and in a timely manner
• Report all matters related to billing, insurance updates, billing training and collections to the Patient Account Manager
• Ensure that billing information is accurately processed and forwarded to the corporate office by the following day
• Ensure that the center operates in accordance to all contracts and agreements that have been executed by the CEO, managed care companies and any other third‑party payers
• Ensure compliance to all center policies & procedures alongwith all regulatory agency requirements, applicable federal and state and local laws, including but not limited to HIPPA, Medicare Fraud and Abuse Act, NJ DOH License Ambulatory regulations, DEPE: etc.
• Ensure that patients are registered in a timely manner, any fees are collected prior to visit, and all patients are checked out properly at the end of each visit
• Ensure patients, visitors and deliveries are received appropriately and proper staff notified
• Oversee patient financial data collection and ensure its integrity
• Establish expertise in the utilization of electronic health records as a super user
• Monitor provider schedules to ensure optimal utilization for patient appointments
• Ensure patient visit cycle is completed within (1) one hour
• Ensure that staffing is monitored and maintained on a daily basis
• Ensure the proper safeguarding and maintenance of all company records
• Keep the COO and Practice Manager informed of any and all problems, actual and potential
• Perform HR functions for Front End Staff: complete personnel requisitions, candidate interviewing, counsel and coach staff as appropriate, evaluate performance, etc.
• Promote an excellent rapport with personnel in all operational departments of the company, patients, doctors, and the business/medical community at large
• Assist with patient satisfaction activities: review patients satisfaction data and comments monthly, implement activities to improve the patient/family experience at practice, address any complaints or concerns in a timely manner
• Assist Practice Manager with daily huddles and monthly meetings to include agenda preparation
• Performs other duties as assigned by authorized personnel or as required to meet the needs of the practice for high quality patient care
• Responsible for ensuring all office and IT equipment and facility are fully functioning and that any needed repairs are reported and corrected
• Responsible for ensuring that the front operation meets and exceeds quality expectations and participates in center Q/A program

• At least 2 years of related work experience in a healthcare setting
• Valid driver’s license
• Bilingual Spanish/English is a plus
• Excellent customer services and communication skills

Southern Jersey Family Medical Centers is an Equal Opportunity Employer.

Southern Jersey Family Medical Centers, Inc. provides a rewarding and challenging work environment, state-of-the‑art facilities, and a very competitive benefits package which includes: a healthy work/life balance, generous paid time off, paid holidays, competitive wages, Tuition Assistance Program, 403(b) Retirement Plan with company contribution, Medical, Prescription, Dental, and Life Insurance.

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