Shift Mgr - Front Office

Overview

Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience.

BENEFITS INCLUDE:

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay range $47,000-$62,000

• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Promotes positive guest/employee relations.
• Perform other duties as assigned.

• High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience.
• Bachelor’s degree in Hospitality Management is preferred.
• Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.

#indeedAC