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VIP Services Specialist
Job in
Atlantic City, Atlantic County, New Jersey, 08400, USA
Listed on 2026-10-20
Listing for:
Hard Rock Hotel & Casino Ottawa
Full Time
position Listed on 2026-10-20
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
Job Description:Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.
ESSENTIAL JOB FUNCTIONS:- Daily work assignments of VIP Services staff.
- Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
- Provides exceptional guest service that differentiates us from the competition.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Adhere to the highest levels of guest service and ensure staff do the same.
- Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
- Develop department members’ knowledge and skills through education and training.
- Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
- Assist with the Collections Department
- Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
- Special Events
- Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
- Call center host request and distributing high-end offers booked to Player Development
- Performs other duties as assigned.
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and leadership development programs
- Salary range: $42,000-$52,000
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