Front Desk Shift Lead — Guest Experience & Training
Listed on 2026-10-20
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism, Front Desk/Receptionist
Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Manager to direct Front Desk and Guest Service operations, ensuring a positive guest experience. You will oversee daily Front Desk staff, inspect rooms, resolve reservation issues, and maintain high quality service.
The role emphasizes staff development, training, and coaching, with a focus on responsible gaming and guest relations. Candidates should have 3+ years front desk experience; a Hospitality degree is preferred.
This posting is for the Front Desk Shift Lead — Guest Experience & Training role at Hard Rock Hotel & Casino Ottawa, based in Atlantic City, NJ, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Front Desk Shift Lead — Guest Experience & Training role in the description above.
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