Front Desk Agent - Hotel Operations

## Front Desk Agent - Hotel Operations Apply:
Hard Rock Hotel & Casino Atlantic City:
Full time:
Posted Today:
R15959

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
* Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
* Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
* Communicate with Customer Care for future reservations via telephone calls.
* Assist with booking guest reservations that are walk-ins.
* Respond to guest requests and communicate with other departments as it relates to those requests.
* Provide alternative options to guests if their requests cannot be satisfied.
* Offering bell assistance to each guest upon departure.
* Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
* Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
* Other duties as assigned.

QUALIFICATIONS
* High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
* Ability to work flexible schedules, including nights, weekends, and holidays as required.
* Must possess strong mathematical skills specific to position responsibilities.
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
** BENEFITS INCLUDE:
*** Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
* 401K with match
* Paid Time Off
* Holiday Pay
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay rate $18.00 hr