Manager - IT Service

Why Bally's?

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast‑paced environment, this is the place for you!

Manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity. Be prepared with solutions and make sure you are always ready for any problems that may arise.

• Develop relationships with external clients and organizations to assess their technology, support, and security needs
• Provide client assessments, and pitch IT equipment and service packages during meetings or presentations
• Offer innovative solutions that meet clients' needs while remaining cost effective
• Manage projects by creating timelines, adhering to budgets, and assigning staff members
• Establish client and sales goals, and track progress and other metrics
• Maintain relationships with technology, software, and security vendors
• Manage and assess the performance of staff members who specialize in support, sales, and installation
• Identify staffing needs and work with human resources colleagues to pursue the hiring process
• Maintain familiarity with current and upcoming IT equipment, services, and other developments
• Coordinate troubleshooting, support, and service for equipment and networks when necessary
• Uphold a sense of customer service and measure client satisfaction
• Other duties as assigned

• Management
• Leadership
• Staffing
• Written and verbal communication
• Interpersonal communication
• Problem solving
• Decision making
• Critical thinking
• Teamwork
• Attention to detail
• Analytical thinking
• Time management
• Working under pressure

• Experience with computers and networks
• Experience with customer service (preferred)

NJ Key License (preferred)

• Competitive salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) / Company match
• Access perks and childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You – We can't wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.