It Support Services Tech Ii

• Has extensive knowledge and can support end user problems independently.
• Understands the fundamentals of many business applications used.
• Independently resolves application support issues on a routine basis.
• Comfortable documenting clear and concise resolutions in the ticketing system.
• Can develop technical documentation for the Team.
• Abides by the IT asset management inventory policies set forth.
• Maintain operations in an IBM iSeries and Windows environment.
• Has the ability and willingness to grow as a technologist as advances in the field are implemented.
• Self-starter and self-learner.
• Ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications.
• Provide in-depth support for peripheral devices throughout the business.
• Complies with all New Jersey regulatory requirements.
• Promotes positive public relations.
• Performs other duties as assigned.

• Four plus years related experience with specific hardware related to the casino industry such as but not limited to point-of-sale equipment, kiosks, slot system devices, imaging systems and key lock systems.
• Excellent phone and written communication skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Experience maintaining users and devices in a Windows domain environment.
• Basic understanding of Network connectivity troubleshooting.

Resorts is an equal opportunity employer.

All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

• Standing
• Walking
• Sitting
• Kneeling
• Running
• Lifting Max Weight: 75lbs
• Pushing Max Weight: 75lbs
• Pulling Max Weight: 75lbs
• Carrying Max Weight: 75lbs
• Bending
• Stooping
• Climbing Stairs
• Climbing Ladders Max Height:
• Working at a Height Level Above The Floor Max Height:
• Finger Dexterity
• Full Use of Both Hands
• Crawling
• Balancing
• Throwing
• Twisting
• Reaching Max Height:
• Driving
• Working On or With Moving Machinery
• Working at Rapid Work Speed
• Working in Isolation
• Working Around People
• Hearing Conversation
• Hearing High Acuity
• Speaking Clearly
• Seeing Near
• Seeing Far
• Seeing – Depth Perception
• Seeing - Color Vision
• Other-Describe:

• Writing English
• Reading English
• Speaking English
• Working under Pressure/Stress
• Speaking With Guests/Customers
• Speaking With Employees
• Working with Basic Math Skills
• Making Decisions Based On Facts
• Making Decisions Based On Data
• Making Decisions Based On Personal Judgment
• Making Accurate Measurements According To Set Standards
• Planning and/or Supervising the Activities Others

• Working under Close Supervision
• Working under Minimal Supervision
• Working and Interacting With Management in a Professional and Courteous Manner
• Working and Interacting With Co-Workers in a Professional and Courteous Manner
• Working and Interacting With Guests in a Professional and Courteous Manner

• Working Inside
• Working Outside
• Working in a Fast Paced Environment
• Exposed To Chemicals Describe:
• Exposed To Dust, Fumes, Gases Describe:
• Exposed To Smoke
• Exposed To Excessive Noise
• Working in Dimly Lit Areas
• Working in Sudden Marked Changes of Temperature and Humidity
• Other Describe:

• Not Applicable (N)
• Occasional (O) Under 2 hours
• Frequent (F) 2 hours to 5 hours
• Constant (C) more than 5 hours