Shift Manager - Slots

Shift Manager - Slots

Shift Manager – Slots at Bally’s Corporation.

Bally’s Corporation is a global casino-entertainment company with a growing omni‑channel presence, currently owning and managing 15 casinos across 10 states.

• Develop and maintain rapport with slot players and handle escalated customer concerns.
• Observe, supervise, and countersign hand‑paid jackpots when required.
• Access NJ Family Services Taxpayer database to scan for any delinquent JP winners.
• Coordinate with Security and other related departments to ensure appropriate guest service and assist in development of training programs.
• Train all new employees, retrain existing employees, and evaluate training programs to determine competence levels of employees.
• Oversee compliance with all state regulations and accompanying internal controls as applied to the slot operations function.
• Assist in hiring, scheduling, performance evaluations and all other employee support/related functions; must be able to lift and/or carry objects weighing up to 40 lbs.
• When not functioning as the Supervisor, assist the Manager with recommending proper staffing levels and approving scheduling.
• Monitor activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
• Ensure maximum productivity, and a smoothly run operation.
• Ensure facilities and equipment are available and functioning.
• Inspire others with clear direction by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrate superior customer service skills and act as a positive role model for all employees.
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicate service breakdowns and team plans in buzz sessions and facilitate opportunity‑seeking meetings to consistently involve all team members in service improvements.
• Immediately address service breakdowns and follow up to ensure guest satisfaction.
• Keep team well informed of property promotions and events.
• Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting them.
• Clearly communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Address employee performance issues, coach for improvement, and provide ongoing feedback.
• Use EOS data to improve the workplace, listen and respond to employees, recognize and reward individual and team performance.
• Consistently follow company policies, procedures, and industry regulations, maintain accurate and up‑to‑date employee records, and complete performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Other duties as assigned.

• Strong interpersonal and communications skills required.
• Knowledge of casino rules, regulations, and procedures.
• Strong leadership and customer relations skills.

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Access Perks and Childcare discounts.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.