Venue Sales Assistant

Summary of Position

Responsible for providing essential support to the sales team by helping manage client relationships, coordinating event details, and assisting in achieving sales targets. This role is ideal for an organized, proactive individual with excellent communication skills and a passion for delivering exceptional customer experiences.

• Reports to:
  
  General Manager
• Supervises: NA

• Must be 18 years of age or older
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under tight deadlines.
• Professional demeanor and strong interpersonal skills.
• Customer‑focused and proactive approach.
• Team‑oriented with ability to collaborate across departments.
• Flexible and adaptable to changing priorities.
• Enthusiastic about sales and event management.
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High School diploma/GED or equivalent education
• Previous experience in sales, customer service, or event coordination is a plus.
• Previous administrative or customer service experience preferred

• Support the sales team in generating leads, following up with prospective clients, and maintaining accurate client records in the sales systems.
• Assist in preparing sales proposals, contracts, and event documentation.
• Respond promptly to client inquiries via phone, email, or in person.
• Coordinate internal communication between sales, operations, and event teams to ensure smooth planning and execution of events.
• Maintain the venue's calendar of bookings and assist in scheduling site visits.
• Prepare reports, sales presentations, and market research as required.
• Assist with marketing initiatives, including social media updates, promotional materials, and campaigns.
• Provide administrative support such as filing, data entry, and preparing invoices.
• Occasionally attend client meetings or events to support the sales team.

Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.

• 1)
  Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.
• 2)
  Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
• 3)
  Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.
• 4)
  Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.
• 5)
  Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move ___ pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

• Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)
• Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)
• Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)
• Not Applicable – activity is not applicable to this occupation.
• Stand – Constantly
• Walk – Constantly
• Sit – Constantly
• Handling/Fingering – Constantly
• Reach Outward – Constantly
• Reach Above Shoulder – Constantly
• Climb – Constantly
• Crawl – Constantly
• Squat or Kneel – Constantly
• Bend – Constantly

• 10 lbs. or less
• 11 to 20 lbs.
• 21 to 50 lbs.
• 51 to 100 lbs.
• Over 100 lbs.

• 12 lbs. or less
• 13 to 25 lbs.
• 26 to 40 lbs.
• 41 to 100 lbs.

• Extreme Cold (non-weather) – Constantly
• Extreme Heat (non‑weather) – Constantly
• Loud Noise Level – Constantly

• Ability to Read – Constantly
• Ability to Speak English – Constantly
• Ability to Understand Verbal Directions – Constantly
• Ability to Report to Work Regularly – Constantly
• Ability to Report to Work on Time – Constantly
• Ability to Work Safely – Constantly