Retail Manager

Position: Retail Manager I

Role Summary

Retail Manager I – First Interstate

Location:

Atlantic, IA – First Interstate Bank branch (assets < $50MM)

Compensation & Benefits

• Salary: $80,000.00–$ (current range)
• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Key Responsibilities

• Facilitates integrated delivery of financial services and products, including referring clients to the appropriate department or division.
• Manages the effective use of customer relationship management software including First 15, recording appropriate activities, incidents, referrals and marketing.
• Uses the dashboard to monitor and measure performance.
• Ensures operational efficiency, compliance and quality standards are met.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank’s security policy.
• Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to foster One First Interstate in the community.
• Demonstrates compliance with all bank regulations for assigned job functions and applies it to designated job responsibilities.
• Keeps up to date on regulation changes, follows all bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Learns, demonstrates, and fosters the First Interstate Bank’s corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate; embraces the Bank’s vision, values, and mission.

Management Responsibilities

• Manages one or two branches in a market.
• Manages the selection, placement, performance, development, promotion and termination of branch employees.
• Coaches and mentors employees in learning the skills required for their role.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This includes the following knowledge, skills and abilities.

Knowledge, Skills & Abilities

• Attention to detail, including verbal and written instructions.
• Maintains confidentiality.
• Effective use of tact and diplomacy as it relates to clients and co‑workers.
• Working knowledge and use of a personal computer and software programs.
• Demonstrated sales skills.
• Ability to coach, mentor or train others and teach coursework as a subject matter expert.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Education & Experience

• High School Diploma or General Education Degree (GED) required.
• Associate’s Degree in Business Administration, Finance or related field preferred.
• 1–3 years experience in the banking industry, including supervisory or management experience required.

Licenses & Certifications

• Valid Driver’s License required.

Physical Demands & Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Sitting – frequently.
• Standing – occasionally.
• Noise level – moderate.
• Typical work hours – M‑F 8‑5.
• Regular and predictable attendance – required.

Additional Information

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

Employment Details

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Banking

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