Field Services Technician - Mid

Field Services Technician
- Mid Atlantic Region# Field Services Technician
- Mid Atlantic Region Fully Remote   
• Mid-Atlantic - NH## Description##
** The Field Services Technician - Mid Atlantic
** is an entry-level role with an opportunity for growth in the roofing industry and technical field service. Working with experienced Field Services Representatives and the Technical Services Manager, the technician learns Brava products and approved installation methods while assisting with contractor training and integrations, site visits, inspections, technical questions, and follow-up.

Responsibilities increase with training and demonstrate readiness. The technician uses approved guidance, documents observations, and brings safety concerns and complex questions to an experienced team member. Clear, professional, and timely communication is essential. Bilingual proficiency in English and Spanish is preferred. Approximately 50% travel is expected for assigned work.##
** Duties and Responsibilities**### Learning and Product Knowledge
* Complete assigned training on Brava products, installation instructions, jobsite safety, field documentation, and customer communication.
* Shadow experienced team members during contractor visits, training, inspections, integrations, and troubleshooting; practice assigned tasks with coaching.
* Build working knowledge of roofing systems, installation methods, and requirements relevant to assigned markets. Ask for guidance when an instruction or field condition is unclear.### Contractor Training and Field Support
* Prepare samples, tools, materials, and checklists for approved product demonstrations and contractor training. Assist with virtual and on-site sessions.
* Join site visits to observe installations, take photographs and measurements, collect required information, and help complete standard inspection checklists.
* Support contractor integrations by gathering required training and installation evidence and tracking assigned follow-up.
* After training and approval, handle routine demonstrations, observations, and follow-up within published instructions and the scope assigned by the manager.
* Follow site and roof access procedures. Stop work and alert the lead team member when conditions appear unsafe.### Technical Support and Communication
* Answer routine product and installation questions using current approved resources. Refer unfamiliar or higher-risk questions to an experienced team member.
* Communicate clearly and respectfully with contractors, distributors, customers, Sales, Customer Success, and Technical Services colleagues.
* Share accurate status and next steps with the people involved. Escalate warranty, code, engineering, product, and nonstandard installation issues for review.### Documentation and Team Support
* Upload visit notes, photographs, checklists, training records, and follow-up in Company Cam or other approved systems promptly and accurately.
* Keep assigned tasks current, including the next action and person responsible. Raise overdue items or repeated field concerns to the manager.
* Coordinate travel and site preparation with the team. Assist with training materials, product trials, and other assigned Technical Services work that fits the role and completed training.## Qualifications##
** Required

Skills and Abilities

*** Willingness to learn, accept coaching, follow established processes, and apply written instructions and procedures.
* Clear verbal and written communication and a helpful, professional approach with customers and teammates.
* Ability to communicate clearly and professionally by email and phone, respond promptly, and keep customers and teammates informed.  + Basic computer and smartphone skills, with a willingness to learn…