Family Support Specialist

Family Centered Services (FCS) Family Support Specialist (Full-Time) Job Description

Family Access Center is seeking a Family Centered Services (FCS) Family Support Specialist (FSS) to join our team in supporting and empowering individuals to overcome life’s challenges by providing quality services in Cass and surrounding counties, Pottawattamie, Guthrie, Audubon, and Shelby.

Associate of Arts degree and two years of full-time experience in human services.

• Provide in-home intervention to children and their families utilizing skill-based, evidence-based practices to help families implement solutions to problems and strengthen families.
• Act as a resource, provider & advocate for families to promote child welfare.
• Utilize collaborative documentation.
• Develop and maintain effective working relationships with community partners including DHHS, medical providers, “parent partners,” lawyers, therapists, law enforcement staff, school officials, neighbors, fictive kin, emotional supports, and referral sources.
• Maintain an appropriate level of direct contact with families per program requirements and remain available to families 24/7 for crisis intervention as needed.
• Ensure professionalism through role modeling, and respect.
• Utilize own vehicle to travel to work destinations and transport youth as authorized, provide services in the community, or the primary home of the child and family.
• Report and document emergencies and critical incidents involving clients or staff.
• Participate actively in individual, group, and organizational supervision/training.

• Applicant must possess strong written and verbal communication skills.
• Excellent time management skills.
• Ability to work independently.
• Knowledge of community resources and service providers in the service area.
• This position is full-time hours are flexible and variable based on the client's needs.
• Maintain on-call availability as needed to respond to crisis.

Hybrid in Cass and surrounding counties, Pottawattamie, Guthrie, Audubon, and Shelby.

Full-time hours are variable and flexible based on client/caseload needs.

• 8 Paid Holidays each year
• Mileage/Travel $0.62 a mile
• Flexible schedule
• Paid time off
• Sick Time/Leave
• Holiday Pay
• Health Insurance
• Dental Insurance
• Life insurance
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Referral program
• Other