Patient Registration Specialist - Dental

Position Title:

Patient Registration Specialist (Dental)

Advertising:
Publicly

Department:
Health

Division:
Health & Human Services

Immediate Supervisor:
Dental Office Coordinator

Department Director:
Director-Clinical Operations

Employment Status:
Non-Exempt

Position Type:
Regular Full–Time

Mandatory Reporter:
No

Background Check

Required:

Yes (data-sensitive)

Opening Date:
Monday, December 15, 2025

Preference shall be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future.

If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

In our hourly positions, we look for dedicated individuals who value respect, take pride in accountability, and embrace a culture of collaboration and excellence. As an integral part of our team, you will contribute to a positive and supportive environment where every effort is appreciated, and every role is essential. Your commitment to upholding our values and maintaining a strong work ethic will help us achieve shared success.

The Patient Registration Specialist is a key line-level position responsible for administering the day-to-day activities of the business office, including maintenance of the records of patients, scheduling of patients, preparing claim forms for patients with dental insurance, handling the process of referrals to Contract Health Services and confirming appointments for the next day. This job description is not an all-inclusive list of the duties and responsibilities of this position.

PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

• Greets and welcomes patients to PCI Dental Clinic.
• Checks in patients according to the office protocol, verifying and updating patient information.
• Prepares patient paperwork and distributes as needed – scans into patient’s charts after review by provider and updates in patient’s chart.
• Manages medical clearance requests by sending and scanning required documents and fulfills patient dental record requests by first uploading the signed Release of Records (ROR) into the correct chart prior to release.
• Send out dental records as requested by patients – after scanning the signed ROR into the correct patient’s chart.
• Collects payments from patients for any lab fees, services and home care supplies.
• Gathers and accurately records patients’ insurance information.
• Ensures all records are stored securely and handled in compliance with HIPAA privacy and security regulations.
• Scedules patients for all dental providers, maximizing efficient use of time.
• Explains patients’ treatment plans and answers questions, addressing concerns, and discusses how much the patient will be responsible for at each appointment.
• Checks out patients and ensures they are scheduled to return to the PCI Dental clinic.
• Checks voicemail and responds to calls within 24 hours.
• Prints next-day medication lists for scheduled patients.
• Confirms appointments according to protocol and reminds patients of necessary payments due at that appointment.
• Manages scheduling for the dental department, referrals, and laboratory cases.
• Contacts patients to provide scheduling updates and notifications during clinic weather closures.
• Activates the care-encounter via the RPMS/PCC/EHR data system.
• Performs other duties as assigned by the appropriate person.