Health Initiative Operations Manager

ABOUT THE HEALTH INITIATIVE:

The U.S. spends ~$14 billion every day on healthcare, even though ~80% of health outcomes are tied to drivers of health like access to healthy food, safe homes, and well-paying jobs. THI works to unlock existing healthcare dollars to invest in these basics that people need to be healthy.

We work with state, federal, and private healthcare institutions that control billions of dollars and impact millions of lives to spur them to invest in health. THI’s work reflects a potential win-win-win: families secure the resources necessary to be healthy; taxpayers and the government save on healthcare costs; and private health plans improve their bottom line.

THI’s efforts have unlocked $650M+ in healthcare dollars to pay for healthy food, rent, and other basics; secured $50M+ in annual wage increases for healthcare workers; and spurred policy changes ensuring that 35M+ Americans are asked annually by their healthcare providers whether they are struggling with food, housing, or other basics.

THI’s team is dedicated to creating productive change in the healthcare system. We have led and worked in federal healthcare agencies, health policy organizations, clinics, healthcare delivery systems, and quality improvement organizations.

ABOUT THE POSITION:

The Health Initiative (THI) seeks a highly organized and flexible Operations Manager who thrives in the fast-paced context of issue-based campaigns and/or start-up environments, has a demonstrated ability to support multiple functions within an organization, and is passionate about THI’s aim. The Operations Manager will be responsible for supporting all back-office operations functions, project management for key internal priorities, and supporting continuous process improvement efforts.

This position reports to the Director of Systems Improvement and will also work closely with the Director of Operations. Some responsiveness after-hours and on weekends should be expected when urgent issues arise.

Ongoing Responsibilities:

• Execute recurring financial tasks and consistent updates to projection tools

  • Lead review of incoming invoices and team expense reports

  • Support timekeeping processes

  • Provide quality-control support for financial materials

• Support THI’s technology needs

  • Identify sources of technology concerns and work with vendor to troubleshoot

  • Identify, vet, and help implement new technology tools to meet org-wide or team-specific needs

  • Work with Director of Systems Improvement to regularly collect information about changing needs across the organization

• Provide operational support for THI’s HR functions

  • Support hiring, onboarding, and offboarding processes

  • Develop templates and manage timelines for performance reflection and goal-setting processes

• Manage systems improvement projects across the organization

  • Develop and maintain documentation for standard work

  • Create org-wide reference materials

  • Support team in developing and refining systems by assisting with feedback collection and implementation

  • Support the development of background materials for key meetings

• Lead project management for THI’s operations team, including ongoing operations projects and internal events like team retreats or board meetings

• Other duties as assigned

WHO WE’RE LOOKING FOR:

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work.

This position might be a good fit for someone with experience in a start-up or small nonprofit – specifically with supporting a variety of functions with an eye towards maintaining and improving systems allowing the organization to operate more efficiently.

We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

• 3-5 years of experience supporting operations functions for a small- or medium-sized team

• Extremely organized; able to respond to a high volume of requests

• Adaptable; responds well to receiving requests requiring a broad range of skills

• Advanced technical proficiency,…