Hybrid IT Helpdesk Technician - Manufacturing & Office

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1300 - Information Systems Exempt 4 Full-Time Technical Attleboro, MA, US

30+ days ago Requisition

Salary Range: $60,000.00 To $75,000.00 Annually

Are you a tech-savvy problem solver with a passion for helping others? Leach Garner is seeking a skilled and customer-focused Helpdesk Technician to support our manufacturing and office teams based both onsite and remote. In this role, you’ll be a critical part of ensuring our production lines stay connected, our systems run smoothly, and our products get out the door on time.

Hours:
Monday
- Thursday 6am - 4:30pm onsite in Attleboro, MA

What you'll do:

Under direct supervision of the Network Administrator, you will provide support including solutions to hardware, software, and networking issues.

• Providing IT related support in person, over the phone, or via remote access to employees
• Installing, upgrading and repairing hardware and software
• Diagnosing issues with computer software, peripherals, and hardware
• Providing answers to users by identifying problems, researching answers, and guiding employees through corrective steps
• Running software diagnostic tools and physically inspecting hardware systems
• Guiding employees through basic problem-solving processes
• Following up with employees to ensure complete resolution of issues
• Managing helpdesk tickets and maintaining service level standards
• Providing basic computer training to employees
• Supporting VoIP system and factory wireless devices
• Troubleshooting and fixing network wiring and connectivity issues
• Assisting with additional IT-related tasks to support company goals

Are you a tech-savvy problem solver with a passion for helping others? Leach Garner is seeking a skilled and customer-focused Helpdesk Technician to support our manufacturing and office teams based both onsite and remote. In this role, you’ll be a critical part of ensuring our production lines stay connected, our systems run smoothly, and our products get out the door on time.

Hours:
Monday
- Thursday 6am - 4:30pm onsite in Attleboro, MA

What you'll do:

Under direct supervision of the Network Administrator, you will provide support including solutions to hardware, software, and networking issues.

• Providing IT related support in person, over the phone, or via remote access to employees
• Installing, upgrading and repairing hardware and software
• Diagnosing issues with computer software, peripherals, and hardware
• Providing answers to users by identifying problems, researching answers, and guiding employees through corrective steps
• Running software diagnostic tools and physically inspecting hardware systems
• Guiding employees through basic problem-solving processes
• Following up with employees to ensure complete resolution of issues
• Managing helpdesk tickets and maintaining service level standards
• Providing basic computer training to employees
• Supporting VoIP system and factory wireless devices
• Troubleshooting and fixing network wiring and connectivity issues
• Assisting with additional IT-related tasks to support company goals

• Bachelor’s degree in computer science, IT, or equivalent experience
• 5 years of experience in Help Desk or IT Support roles
• Strong hands-on experience with Windows desktop/workstation operating systems (installation, configuration, reimaging, troubleshooting)
• Proven ability supporting cloud-based IT services, including:
  • Microsoft 365 (O365) – user provisioning, mailbox configuration, Teams support, SharePoint access management
  • Endpoint Detection and Response (EDR) platforms – deployment, monitoring, and first-level incident handling
• Proficient in managing and…