Retail Service Specialist

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

Compensation Pay Range
$15.00 - $20.00

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

• Lead team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and execute on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online, hub transfers, and store to store orders in a timely manner.
• Handle special orders and outside purchases efficiently according to procedure.
• Process retail customer returns and exchanges accurately and stage return merchandise correctly.
• Invoiced all merchandise, core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Enforce posted work schedule, clocking in/out according to company policy.
• Perform all store opening/closing duties and day end procedures.

• Required:
  
  Strong communication skills.
• Required:
  
  Ability to obtain RSS Certification.

• Desired:
  Retail sales experience, preferably in auto parts.
• Desired:
  Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Desired:
  Fluency in multiple languages (Spanish highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Riley Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact  or call  option 1.