Customer Service Advisor

AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton.

Pay Rate - £13.86 per hour

Shifts:

09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week.

Term - Temp to Perm

Start Date - ASAP

Experience - Customer Service or Admin experience is essential.

Role Overview :
As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media.

Job Role:

• Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels.

• Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary.

• Support customers in understanding product features and services, and where appropriate, assist with placing orders or identifying suitable solutions.

• Maintain accurate and comprehensive records of all customer interactions using the CRM system, ensuring data integrity and traceability.

• Collaborate effectively with colleagues across Customer Experience, Sales, Technical, and Logistics teams to ensure a seamless customer journey.

• Produce timely and accurate reports on customer interactions, service trends, and performance metrics to support continuous improvement.

• Process financial transactions, including payments and refunds, in line with company procedures. Proactively monitor and follow up on outstanding balances to support the effective management of aged debt.

To apply , please send your CV over to the AMJ Recruitment Team, who will be in touch to discuss next steps