Restoration Project Coordinator

Job Overview

We're searching for a Project Coordinator to provide support to our growing project management TEAM. You’ll be responsible for responding to all customer questions in a friendly and timely manner, implementing office standards to streamline our processes, inputting accurate information into our systems, and scheduling appointments. Applicants should be extremely thorough, possess excellent communication skills, and have a background in customer service.

• Trustworthy - Be consistently dependable
• Empathy - Show people we care; be humble & kind
• Always - Communicate, listen, and look for ways to improve
• Make It Happen - Go above and beyond

We are a drug-free company.

• Paid Time Off
• Paid Holidays after 90 days
• Concraft Apparel provided
• Profit sharing
• 3% contribution to 401(k) - 401(k) eligible after one year of employment
• Health, dental, vision, and life insurance are available after 60 days
• Life insurance is provided after 60 days (at no cost to you)
• Option to purchase additional life insurance
• Sam's Club membership
• AFLAC
• Off-site team-building events
• Summer BBQ's
• Opportunity for growth
• Work with an experienced team of professionals

• Maintain customer accounts and update with new account information as needed
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Create records of customer interactions and follow up to ensure all questions have been answered
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Communicate frequent customer suggestions to the team to troubleshoot
• Ensure customer account information is up-to-date
• Act as a point of contact for customers, responding promptly to questions
• Support project managers in keeping jobs on time and within budget
• Document and input all project communication daily for stakeholders
• Enter projects into databases to monitor workflow
• Coordinate appointments for estimates and client meetings
• Complete compliance tasks in project management systems
• Audit projects to ensure accurate information is collected and uploaded
• Ensure project photos are properly titled, described, and uploaded in real-time
• Prepare project documents, including work authorizations, contracts, and change orders
• Provide support to team members to meet client needs
• Make warm calls to maintain communication and ensure client satisfaction
• Manage calendars for multiple Project Managers and Estimators
• Demonstrate strong communication and active listening skills
• Identify problems and exercise sound judgment in various situations

• Previous work in a customer-facing position is a plus
• Experience with Xactimate, DASH, or Encircle is a plus
• Ability to maintain regular attendance and adhere to the standard work schedule
• We are a drug-free company.

$20 - $25 hourly