Customer Service Representative

Your Job

Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.

In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met. You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts. You will have the chance to work on impactful and exciting projects, collaborating with different departments.

Our team thrives on collaboration, mutual respect, and inclusivity. We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
• Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
• Troubleshoot and resolve customer service issues.
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
• Partner with the sales team to identify opportunities for improvement throughout the process.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.
• Address customer concerns and escalate where appropriate.
• Log customer interactions, complaints, and resolutions into the CRM.

• Customer Service experience.
• Experience adhering to service and delivery deadlines.
• Experience managing competing priorities in a fast-paced environment.
• Proficiency in English plus Spanish and/or Portuguese.
• Experience working in a CRM and ERP.

• Bachelor's Degree.
• Experience working with Salesforce or INFOR M3.
• Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership).

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational…