Bilingual Customer Experience Omnichannel Specialist; Spanish

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

Full-time

This position is remote but candidates must reside in the following states: CA, CO, FL, GA, IL, IN, KY, KS, MD, MI, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI.

At Whisker, we know life with pets is already pretty great, but we’re here to make it even better.

The Whisker Customer Experience Team is growing and we are continuing to build our CX Center of Excellence. The CX Omnichannel Specialist role requires open availability, as most shifts will include evenings and weekends. Flexibility, reliability, and the ability to work in a dynamic, fast‑paced environment are essential.

The anticipated start date for this position is November 16th, 2026 and will be a fully remote role. Starting Compensation: $21.00/hour (Standardized across the hiring class to ensure equity, with clear pathways for future career advancement).

The Omnichannel Specialist provides "top-notch" service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Omnichannel Specialist will communicate with our customers via support platforms such as phone, chat and email.

• Provides best-in-class customer service, solutions, and product information to our customers from inbound and outbound customer support platforms - phone, chat, and email
• Manages inbound calls and customer communication within outlined KPI’s
• Contributes to the weekly team meetings
• Specializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot
• Offers customers technical support with our mobile app, including on‑boarding, connectivity concerns, etc
• Internal Feedback:
  Supports our team for insight into how customers feel about our products, what troubleshooting issues are trending, etc
• Product improvements:
  You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments
• Team
  
  Collaboration:
  
  Participates in devising unique solutions based on customer experience with how our products are used in their home environment all over the world
• Will perform additional responsibilities when required

What You’ll Bring

• HS Diploma or equivalent
• Comfortable communicating fluently in Spanish (both spoken and written) to support our diverse customer base
• 3+ years of customer service experience
• Excellent verbal, written, and interpersonal communication skills
• Experience with data entry and order entry
• Ability to multitask and prioritize
• Must be a team player
• Positive and upbeat attitude
• Strong computer skills including experience with spreadsheet, documents, word processing etc
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast‑paced environment with numerous interactions and interruptions
• High degree of initiative, self‑motivation and ability to motivate others
• Ability to provide a working atmosphere that is positive and productive
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Flexibility to work hours outside of shift and overtime when necessary

• 2+ years of help‑desk or customer service experience
• Google Suite experience
• Salesforce and / or Magento experience
• Not required to have pets, but highly…