Front Desk Agent - TownePlace Suites, Auburn Hills

Front Desk Agent – Towne Place Suites, Auburn Hills

Apply for the Front Desk Agent role at Great Lakes Hospitality Group.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check‑in and check‑out of guests which contributes to an overall positive experience.

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date‑stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe‑deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Education
HS Diploma or equivalent.

Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Entry level

Full‑time

Management and Manufacturing

Hospitality

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