Hospitality Manager

## Hospitality Manager Apply:
Auburn Hills, Michigan:
Full time:
Posted Today:
JR
** ABOUT TOPGOLF
** Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
** WHAT WE’RE SEEKING
** Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?

We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.

If hospitality is more than a job title to you, this is where that shows.
** WHAT YOU WILL DO
**** Lead the Guest Experience*
* • Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Always uphold operating procedures and guest safety and satisfaction standards
• Ensure all guest areas are fully staffed and functioning efficiently
** Coach and Develop the Team*
* • Supervise front of house team members and coach them in the moment
• Drive team member engagement and create a team culture rooted in care and accountability
• Support hiring, scheduling, onboarding, and ongoing development
• Delegate tasks clearly and follow up to ensure completion
** Manage Operations*
* • Execute opening and closing procedures and manage assigned shifts
• Use business metrics and guest feedback to drive performance improvements
• Maximize revenue and profit within your area of responsibility
• Support ordering, inventory management, and facilities needs as assigned
** Uphold Standards and Culture*
* • Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring
• Maintain compliance with all health, safety, and operational standards
• Champion a positive, high-energy work environment that reflects the Topgolf brand
** CORE COMPETENCIES FOR SUCCESS
**** Customer Focus** | Building strong customer relationships and delivering customer-centric solutions.
• Gathers guest satisfaction input on behalf of the team and takes action on findings
• Holds Team members accountable for meeting and exceeding guest expectations
• Addresses gaps in the team's ability to meet emerging guest needs
• Aligns daily operations and team behaviors to create outstanding guest experiences
** Builds Effective Teams** | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates clear goals, roles, and expectations to all team members
• Coaches others on how to deliver best-in-class hospitality
• Ensures the team has the right skills and leverages individual strengths
• Rewards team efforts and creates a strong sense of team spirit
** Drives Results** | Consistently achieving results, even under tough circumstances.
• Pushes the team to achieve results and maintains focus during high-volume periods
• Fosters a sense of urgency for reaching goals and meeting shift objectives
• Leverages business metrics to drive performance and maximize profitability
• Maintains operational standards even when circumstances are challenging
** Communicates Effectively** | Developing and delivering multi-mode communications that convey a clear understanding of…