Deskside Technician

About Stefanini

Stefanini has been helping midsize, large, and global enterprises increase the efficiency of their IT operations for over 37 years. The company offers efficient, cost‑reducing, and effective services such as IT Infrastructure Outsourcing, End‑User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. With offerings aligned to market trends—automation, cloud, Internet of Things (IoT), and user experience (UX)—Stefanini has earned multiple innovation awards.

Today, the firm boasts a broad portfolio that combines consulting, marketing, mobility, personalized campaigns, and artificial intelligence services for traditional solutions such as service desk, field service, and outsourcing (BPO). Stefanini employs more than 30,000 people across 77 offices in 41 countries worldwide.

• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Follow appropriate knowledge‑base articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non‑technical audiences
• Inventory management of IT assets including asset auditing
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices
• Perform thorough hardware and software testing to identify the root cause of technical problems
• Repair and replace faulty components such as motherboards, hard drives, memory modules, power supplies, and peripherals
• Install, configure, and upgrade operating systems, drivers, and software applications
• Conduct preventive maintenance tasks to optimize computer performance and minimize downtime
• Ensure compliance with company policies and industry standards while handling sensitive customer data
• Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system
• Provide accurate estimates for repair costs and timelines to customers or internal stakeholders
• Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements
• Stay up to date with the latest technology trends and industry advancements to provide effective solutions and recommendations
• Assist in the preparation and deployment of computer systems for new hires or equipment upgrades
• Maintain a clean and organized work area, following safety protocols and best practices

• Work with brilliant minds, often within a global capacity
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and more
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training offerings

• Brazilian and privately owned company
• Agility, flexibility, and innovation are in our DNA
• Flat organizational structure enables faster communication and decision‑making

• Excellent organizational skills
• Ability to maintain composure while handling challenging, dynamic, rapid‑response support
• +1 year onsite or helpdesk support or equivalent experience
• Maintain a neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• Maintain a valid driver’s license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule
• High school diploma or equivalent; technical certifications or relevant coursework in computer hardware/software are a plus
• Proven experience as a PC technician, computer repair technician, or similar role
• Strong knowledge of computer hardware, software, and operating systems, including Windows and Mac platforms
• Proficient in diagnosing and resolving hardware and software issues, including networking problems
• Experience in assembling, disassembling, and upgrading desktops and laptops
• Familiarity with common diagnostic tools and software, such as hardware testers, diagnostic utilities, and…