Marketing Services QA

Overview

Title:

Marketing Services QA

Location:

Auburn Hills, MI

Remote Option: NO-Onsite role

Level: QA Lead 1

• Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.
• Execute test cases, regression tests, and functional testing to ensure system integrity and performance.
• Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).
• Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.
• Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.
• Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.
• Follow established QA processes and best practices to maintain a high standard of testing.
• Provide feedback on user experience (UX) and potential system improvements.
• Maintain test documentation, including test plans, test cases, and test execution results.

• Manual Testing
  
  Experience:
  • Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing).
  • Experience in validating change requests, enhancements, and bug fixes.
  • Writing test cases, test scripts, and test plans based on business requirements.
• Bug Tracking & Reporting:
  • Experience with defect tracking tools like Jira.
  • Ability to log, track, and prioritize defects effectively.
• Test Data Management:
  • Understanding of test data creation and working with datasets for validation.
• Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud.
• Basic API Testing
  • Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.

• Marketing Cloud Testing:
  • Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud.
  • Checking personalization, dynamic content, and A/B testing setup.
  • Understanding data extensions, segmentation, and audience targeting.
• Service Cloud Testing:
  • Testing case management, automation rules, workflows, and process builder flows.
  • Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.
• Experience Cloud Testing:
  • Testing customer portals, self-service communities, and authentication workflows.
  • Verifying access control, profiles, and role-based security settings.
• Salesforce Configuration & Navigation:
  • Understanding of standard and custom objects, fields, validation rules, and page layouts.
  • Experience testing Lightning components and Visualforce pages.
• Basic SOQL Knowledge
  • Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.