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HelpDesk/Support IT Support Systems Administrator Technical Support

IT Service Desk Lead - End-User & Desktop Support

Job in Auburn Hills, Oakland County, Michigan, 48326, USA
Listing for: Volkswagen Group Services GmbH
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading automotive manufacturer located in Auburn Hills, MI seeks an IT Service Desk and Desktop Support Team Lead to oversee operations and manage a team of technicians. The ideal candidate will have over 7 years of IT operations experience and proven leadership in Service Desk environments. Responsibilities include managing customer service to corporate and dealer end-users, ensuring compliance with SLAs, and fostering continuous improvement in processes.

This hybrid role requires strong technical troubleshooting and leadership skills.
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