IT Service Desk Technician II

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Nippon Seiki is a world‑class manufacturer of instruments for vehicles, agricultural, and construction equipment. Established in 1945, Nippon Seiki Co., Ltd. is headquartered in Japan, with numerous facilities worldwide. N.S. International, Ltd. ("NSI"), a group company of Nippon Seiki, located in Troy, MI, is a tier‑one supplier of instrument clusters and head‑up display units for FCA US, General Motors, BMW, Honda, Harley Davidson, Suzuki, Polaris, Arctic Cat and other OEMs.

The Service Desk Technician ensures optimal end‑user productivity by maintaining and monitoring devices across the regional network. The role provides advanced technical support through proactive maintenance, software installation, and troubleshooting of hardware, applications, and network connectivity. Responsibilities include assisting staff with company‑supported applications and devices, diagnosing issues, implementing solutions, and advising on best practices. The technician also assists other service desk team members and creates and maintains accurate documentation for processes, troubleshooting steps, and subject knowledge to enhance team efficiency and user experience.

• Provide regional service desk support by responding to tickets issued through the ITSM platform and resolving issues to the end user’s satisfaction, including troubleshooting technical problems that involve hardware, software, or network related issues.
• Create and maintain user and computer accounts in Active Directory, assigning application access, ensuring security, and confirming privileges meet standards.
• Provide guidance to other service desk team members requiring additional IT knowledge to solve problems.
• Perform and/or oversee software and application installation and upgrades, coordinating assistance from third parties when necessary.
• Provide IT orientation and training to new and existing company staff.

Education

• Technical / Vocational schooling or equivalent applicable work experience.

Related Experience

• 3+ years professional IT service desk experience, including demonstrated proficiency in supporting:
• Following ITIL practices using ITSM platforms such as Service Now, Fresh Service, Jira, or Zendesk.
• Troubleshooting complex hardware, software, and network issues.
• Supporting enterprise applications, Windows desktop environments, and mobile devices.
• RBAC using Microsoft Active Directory & Entra .
• Microsoft Office Suite, including Visio and Project.
• Cybersecurity, Antivirus, antimalware, and IT Management tools.
• IT equipment, software, and endpoint inventory maintenance.
• Industry certification (A+, Network+, MCP, etc.) is preferred.

Special Training or Competency
Observation, understanding, and execution of applicable company ISO/IATF certification standards related to the role and impact on the overall organization.

• Adaptation/Flexibility – keeping an open mind regarding new ideas and ways of doing things.
• Initiative/Results Driven – setting high standards of performance for self and others, striving to accomplish goals.
• Judgment/Decision Making – making decisions and taking actions that have beneficial impact.
• Resource Management – setting clear objectives and organizing information, people and materials to achieve goals.
• Team Work – encouraging and supporting the ideas and effort of others.

Associate

Full‑time

Information Technology

Automotive

Monday–Friday, 8 am – 5 pm. Off‑hours as needed. Hybrid position: 2 days onsite / 3 days off‑site.

5% international and/or domestic. Domestic travel requires a valid driver's license; international travel requires a valid passport.

N.S. International, Ltd. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.