Ops Technical Lead - VW

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Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries:
Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

This position is Career Level 20L
, located in Auburn Hills, MI, with a Role Classification of Hybrid.

The US Incentives Operations Technical Lead is responsible for the development, execution, reporting, audit and ongoing management of all Incentives program activity for the in the US. This role provides leadership and support to the sales and group functions of the brands and manages the implementation team and services.

This role is responsible for $1.4 billion in incentive spend each year.

The US Technical Lead is responsible for business partner satisfaction and shared business goals. Individuals must have high services orientation, and ability to build a strong trusted partnerships. This role will support various business units throughout the company, including Retail Sales, CPO, Fleet, Customer Experience, Parts/Accessories, Service Retention, Corporate Vehicle Services, Wholesale Ops, Group Service & Tech, Aftersales, Network, Marketing, Finance, and IT.

Manage Incentive Services (25%)

• Own the complete process life cycle and its associated applications, including the project and program management, scope-definition and delivery-acceptance, on-time, in-budget and in-quality delivery and acceptance.
• Ensure accuracy and timely completion of +300 yearly incentive programs that will administrator >$1 billion dollars in incentives spend. Lead the development team strategically and prioritize workload to meet deadlines
• Maintain a profound understanding of business strategies and processes, and their associated applications
• Manage the Incentives Management Console and ensure the proper configuration of +80 captive and brand programs on a monthly basis
• Create Operating Level Agreements and metric to measure efficiency and effectiveness of services
• Ensure compliance to standards
• Meet with key business stakeholders on a monthly basis to review services, budget and make any necessary adjustments
• Act as project manager for Incentives (or Sales & Marketing)-related IT projects and collaborate with cross-functional teams and leadership within IT to accomplish business goals
• Ensure business partner satisfaction measured via monthly meetings and quarterly surveys

Maintain Key Business Knowledge (20%)

• Study and analyze key business operations in terms of processes/functions, information, technology and organization to drive innovation within business processes and supporting technologies.
• Maintain process knowledge over the respective processes and its dependencies to the whole process chain
• Meet with stakeholders during the program rules creation process to provide feedback on clarity, ease of execution, compliance, and influence consistency throughout the different teams
• Manage Services Planning Processes
• Collaborate with business owners to develop strategic plans and encourage innovation in Process/IT improvement
• Act as the trusted “technical” advisor and “go to person” for the process owners for business process improvement, innovation and supporting technologies.
• Develop innovative Process/IT projects to support business strategy
• Support the OMD & Incentives Competency Center Senior Manager through continuous improvement of the planning process

• Supp…