Technical Support Specialist
Job in
Auburn Hills, Oakland County, Michigan, 48326, USA
Listing for:
Kelly Science, Engineering, Technology & Telecom
Full Time
position
Listed on 2026-11-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
- Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
- Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
- Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.
- 5+ years of Windows support, MS Apps, Office 365, Teams, Share Point
- Skills in verbal and written communications and customer service practices
- Associates degree in Information Technologies or related field or technical training equivalent.
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