Center Head Job Auburn Hills area,Michigan USA,Supply Chain/Logistics

Role Summary

Current below
The Warehouse & Repair Centre Head is responsible for centralized spare parts management, repair operations, refurbishment, and technical escalation support for all USA Tech Centres.

This role ensures machine uptime, fast service response, controlled inventory, and repair quality, directly impacting customer satisfaction and repeat business.
Suggested below
The Warehouse & Repair Centre Head owns centralized service parts planning, warehouse execution, depot repair/refurbishment operations, and technical escalation support for all USA Tech Centres.

This role ensures high parts availability, fast turnaround repairs, disciplined inventory control, and repeat-failure reduction directly improving machine uptime, service responsiveness, and customer satisfaction.

Essential Functions &

Key Responsibilities

Warehouse & Spares Management
Current
Plan and manage spare parts inventory for all USA operations
Ensure high spares availability with optimized inventory turns
Define min-max levels and critical spares stocking strategy
Coordinate inbound logistics, storage, and dispatch
Ensure accurate inventory records and traceability
Suggested (benchmark additions: service-parts execution, inventory accuracy controls, SLAs, WMS/ERP discipline)
Own service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy
Define and manage min-max, reorder points, and service-level targets (fill-rate / backorder control)
Run warehouse execution: receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components
Maintain inventory accuracy through cycle counting, audits, and disciplined transaction processing (WMS/ERP)
Establish clear fulfillment SLAs to Zone Heads and service teams (standard vs expedite turnaround)
Manage slow-moving/obsolete inventory controls and disposition processes while protecting availability

Repair & Refurbishment Operations
Current
Lead centralized repair of spindles, servo drives, motors, CNC controllers
Establish standardized repair workflows and quality checkpoints
Ensure repair turnaround time (TAT) meets defined targets
Manage refurbishment of returned or demo machines where applicable
Validate repaired components before release to field service
Suggested (benchmark additions: depot repair standards, intake triage/RMA, test documentation, repair-vs-replace discipline)
Own depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols
Implement intake triage (RMA/RGA) with clear disposition: warranty vs non-warranty, repair vs replace, priority tiers
Enforce quality gates: incoming inspection, in-process checks, final validation, and documented test results prior to release
Drive repair TAT performance through capacity planning, scheduling, and standard repair turnaround tiers by component type
Maintain repair history and failure-code data to improve reliability and reduce repeat issues

Service Escalation Support
Current
Act as escalation point for complex service issues
Support field service teams with technical guidance and parts
Coordinate root cause analysis and corrective actions
Reduce repeat failures through structured feedback loops
Suggested (benchmark additions: escalation cadence, knowledge base, closure discipline)
Serve as the central escalation point for complex technical issues, supporting Zone/field teams with rapid diagnostics and containment actions
Coordinate technical support and parts prioritization for uptime-critical breakdowns (expedite workflow and decision authority)
Lead structured RCA and corrective actions (CAPA-style discipline) with documented closure, owners, and timelines
Build and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions
Run a recurring escalation review with Zone Heads/service leadership to focus on top uptime drivers and prevent recurrence

Cost, Quality & Process Discipline
Current
Control repair costs versus replacement
Drive continuous improvement in repair quality and efficiency
Maintain documentation for repair procedures and test reports
Ensure compliance with company standards and safety norms
Suggested (benchmark additions: cost governance, supplier/vendor mgmt, ESD/calibration, CI tools)
Create a repair-vs-replace decision framework with cost targets and governance to control total service cost
Improve repair yield and reliability through standardized processes, training, and…