Director of Field Service

Join to apply for the Director of Field Service role at ABB

2 days ago Be among the first 25 applicants

Get AI‑powered advice on this job and more exclusive features.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next‑generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world‑class experts in a fast‑moving, innovation‑driven environment.

This Position reports to:
Robotics US Country Leader

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Field Service resources. You will also showcase your expertise by running the day‑to‑day service business to ensure profitable growth and improvement of service productivity.

• Creating and driving implementation of service strategy as a member of the management team.
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

• Bachelor’s Degree, preferably in Engineering, Operations or similar field; will consider relevant work experience too.
• Minimum 15 years’ experience in automation solution projects, preferably lead through the field service operations.
• Preferred Qualifications:
  
  Possess experience with projects with Robotics solutions for Powertrain, Food & Beverage, Paint, Arc Welding, Material Handling, Body‑in‑White, among others.
• Experience with customers management, leading the team to answer urgent priorities successfully.
• Have a demonstrated track record of Safety and its improvements throughout trainings, certifications, process improvements, etc.
• Open to travel for customers’ visits.
• Candidates must possess authorization to work permanently without sponsorship now or in the future.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

ABB provides 11 paid holidays. Vacation is provided based on years of…