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Customer Service Representative
Job in
Auburn, Lee County, Alabama, 36831, USA
Listed on 2026-01-06
Listing for:
TransCore, LP
Full Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Trans Core (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, E Boston, and Saugus, Massachusetts.
Job Summary
:
Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZDrive MA & Pay By Plate MA Program.
- Responsible for all types of customer account maintenance.
- Determines the accuracy of account information.
- Ensures all required information is provided for security, processes payments, and adjustments.
- Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.
- Ensures E-ZDrive MA & Pay by Plate MA customers' service requirements are protected and accounted for in accordance with Trans Core and MassDOT's standards of performance.
- Assist at other E-ZDrive MA facilities.
- Assist in manning live sign-ups.
- Assist with phones (inbound/outbound calls).
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Minimum of one year of customer service and data entry experience.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task environment.
- Must remain professional under every circumstance with customers and staff members.
- Must maintain a good attendance record.
High school diploma or equivalent preferred
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