Financial Aid & Scholarships Training Specialist

Overview

Be part of what’s next for Financial Aid & Scholarships at Auburn University!

The Office of Enrollment Management is expanding and building a new model for Financial Aid & Scholarships with a focus on strengthening services, improving the student experience, and preparing the department for the future. These newly created positions provide an opportunity to join the team during this exciting transformation and help shape the way Financial Aid & Scholarships serves Auburn students.

The Financial Aid & Scholarships Training & Compliance Specialist will play a key role in building a knowledgeable, consistent, and well-prepared team. This position develops and delivers training, resources, and tools that help staff navigate financial aid and scholarship programs, policies, systems, and regulatory requirements.

We’re looking for afinancial aid professional and effective communicator who enjoys teaching others, staying current with changing federal regulations and industry practices, and turning complex information into clear, practical guidance. The successful candidate will have a strong commitment to professional development and staying engaged with the field through ongoing learning and industry opportunities.

This is an on-campus opportunity for a financial aid professional who wants to use their expertise to develop others, strengthen operations, and help build something new within Financial Aid & Scholarships.

Special Instructions:

Upload a single document containing your resume and a cover letter tailored specifically to this position under the "Resume Upload" section (maximum file size: 5 MB).

Formal Auburn University

Job Title:

Financial Aid & Scholarships Training Coordinator

• Develops, delivers, and evaluates training programs for Financial Aid and Scholarships staff on federal, state, institutional, donor-funded, and athletics-related aid procedures, systems, service expectations, and related compliance requirements, including onboarding, continuing education, refresher training, system demonstrations, workshops, and other learning opportunities.
• Creates, updates, organizes, and maintains centralized training and reference materials, including desk guides, procedural guides, job aids, checklists, communication templates, quick-reference resources, training calendars, and knowledge base content, ensuring materials are accurate, accessible, version-controlled, and aligned with approved business processes approved by functional leaders.
• Partners with the Financial Aid Compliance Officer, functional leaders, system staff, and subject matter experts to translate regulatory guidance, policy changes, audit findings, quality assurance results, annual aid-cycle updates, scholarship requirements, procedural changes, and system enhancements into practical training content, user guidance, demonstrations, and process reinforcement.
• Serves as the primary training resource for campus partners, including colleges, departments, Admissions, Registrar, OIT, Athletics, and other university offices, by developing and presenting guidance on scholarship administration, financial aid processes, system workflows, referral expectations, student-facing communications, and shared responsibilities.
• Provides one-on-one and small-group training support to staff on financial aid and scholarship systems, processing procedures, documentation expectations, student communication standards, campus partner referrals, and common service scenarios in coordination with supervisors and functional leads.
• Conducts training needs assessments using employee feedback, campus partner input, operational data, quality assurance findings, compliance updates, and audit results; in consultation with the position supervisor and functional area supervisors, identifies knowledge gaps and develops targeted training, documentation, and resource recommendations to support accurate, consistent execution of financial aid and scholarship processes.
• Maintains current working knowledge of financial aid and scholarship administration, including Title IV requirements, state aid programs, institutional scholarship policies, donor-funded scholarship criteria, student-athlete aid considerations, satisfactory academic progress, verification, packaging, disbursement, overaward resolution, and related office procedures to support training content and guidance.
• Coordinates and maintains training schedules, attendance records, completion tracking, training evaluations,…