Control Tower Field Quality Engineer

Warranty Engineer w/ Specialty (Infotainment, Charging & Distribution, Body Electronics & ADAS) is responsible for leading and managing the resolution of warranty issues, with an emphasis on problem‑solving, root cause analysis, and validation. This role requires a proactive approach to tackling quality concerns, driving improvements, and ensuring the efficient resolution of warranty‑related issues. The Warranty Engineer will work closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.

This position requires knowledge expertise in one or more of the following advanced electronics systems areas:
Infotainment, Driver Information, ADAS, Body Electronics, Power Distribution, Starting & Charging, and Wiring.

• Collaborate with cross‑functional teams (product development, supplier quality, and manufacturing) to implement corrective actions.
• Lead complex electrical component and systems problem root cause analysis.
• Conduct vehicle reviews as necessary at offsite locations, such as engineering centers, dealers, and assembly plants, to identify and confirm the root cause.
• Propose solutions, validate their effectiveness, and monitor progress to ensure timely resolution.
• Ensure that relevant service actions are defined and implemented to resolve warranty issues, including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, and more.
• Adopt a lessons‑learned mindset to apply insights across vehicle applications, ensuring they are shared throughout the Stellantis vehicle landscape to proactively prevent issues in future vehicle models.
• Provide regular updates on warranty‑related quality issues, progress on GIMs, and resolution status at necessary quality and leadership meetings.

• Bachelor of Science in Electrical Engineering or Mechanical Engineering from an accredited university.
• 5+ years of proven background in vehicle electronics hardware and/or software, including experience in automotive product design release, resident engineering, or component manufacturing processes.
• Demonstrated expertise in solving problems through advanced root cause analysis tools and techniques.
• Strong analytical skills to identify patterns and trends with data analytics tools.
• Excellent written and verbal communication skills to interact effectively with suppliers, dealers, internal teams, and all levels of management.
• Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality teams.
• Strong customer‑oriented mindset.
• Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions.
• Ability to travel within the USA up to 10% of the time as needed.

• Knowledgeable in APQP, PPAP, DFMEA, PFMEA.
• Master’s degree in Engineering.
• Shainin RedX Black Belt.
• Green Belt / Kepner‑Tregoe.
• Design for Six Sigma.
• Project Management.