Housekeeping Supervisor

Job Summary:

Responsibility is to monitor the work activities of the housekeepers to ensure that they are providing a clean, orderly, and attractive environment for guests. Assign duties accordingly while inspecting all aspects of the guest's room to make sure everything meets the hotel standards and guest satisfaction.

Supervisory Responsibilities:

• Responsible for scheduling, training, and monitoring the performance of Room Attendants, Hall Attendants, and Lobby Attendants. In the absence of the Laundry Supervisors, also schedule Laundry Attendants.
• Creating housekeeping boards and assigning cleaning tasks to staff based on area and priority.
• Inspect guest rooms and common areas to ensure cleanliness standards are met.
• Implement quality control procedures to maintain cleanliness.
• Provide organization, instruction, guidance, communication, and counseling, exercising good judgment while upholding Ithaka's high standards of quality.
• Respond to guest complaints regarding cleanliness.
• Order and maintain sufficient stock of cleaning supplies and linen.
• Monitor usage and prevent waste of cleaning supplies.
• Ensure all jobs are completed within the shift.
• Prepare A.M. and P.M. room status reports.

Duties & Responsibilities:

• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance after housekeepers clean.
• Inspect housekeeping carts to ensure that supplies are stocked.
• Take requested inventories of furniture, fixtures, equipment, supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies are considered emergencies (i.e., overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets or corridors, broken mirrors or windows) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Dust the floors and stairwells, and inspect for trash, debris, and dust.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Assist room attendants and house personnel in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc., to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Highly organized and can prioritize work and meet deadlines.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Associate or bachelor's degree is preferred.
• Minimum of 6 months of supervisory experience or 1 year of comparable housekeeping experience is required.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Bending, squatting and lifting items overhead.
• Must be able to lift to 25 to 30 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.