Front Desk Associate

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry.

When you join RAM Hotels, you do more than simply switch companies to advance your career,you become part of the RAM Hotels family!

Are you friendly and enjoy “rolling out the red carpet” to guests?

Do you enjoy creating stellar guest experiences?

Being aGuest Services Agentwith us may be the job for you!

Guest Services Agentsensurersappropriate checking- inand checkin- out ofourguestswhileprovidingexcellent customer servicetoourguests in a professional and courteous manner.

Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!

Guest Services Agents will alsoassistwith questions or concerns andwill prove the best resolution for our guests.

Thinkyou’vegot what it takes?

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with thepropertylocation, types ofrooms available and location of rooms,room rates,and activities and services that are offered by the property.
• Review guest reservation status andidentifythe length of time that guests will spend with us; present options and alternatives to guests, help guestin making choices; use suggerstive selling techniques to promote rooms and other services offer by the property.
• Accommodate guests with registration, assign hotel rooms,generate secure room cards;andassistguests with special requests if needed;assists in pre-registration andreservation of rooms for upcomingreservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking.
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures.
• Input guest information in the PMS system and communicate information to appropriate hotelpersonnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily.
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments.
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizantof daily activities and meetings on the property.
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property.
• Perform other tasks as necessary or required to meet or exceedguestsatisfaction.

• High-school graduateor equivalent and one year of work-related…