Automation Specialist

Job Description:

As an Automation Analyst, you will play a crucial role in optimizing IT processes and enhancing efficiency through automation within the Service Now ecosystem and potentially other technologies. Your primary responsibility will be to design, develop, and implement automated solutions that streamline IT processes within the Global Technology and Operations organization. You’ll collaborate with cross-functional teams inside GTO and the Global Digital Platform team including Platform Administrators, Database Administrators, System Administrators, and Dev Ops professionals, to drive continuous delivery and improve production deployment processes.

• Work closely with stakeholders to identify target use cases for automation.
• Define and document business and functional requirements for software development related to automation.
• Troubleshoot and develop automated solutions for multiple Service Now applications, including both production and sub-production environments.

• Leverage your in-depth knowledge of the Service Now platform to create end-to-end automations.
• Design and build solutions that reduce friction, energy, and cost in security service delivery.
• Utilize automation tools such as Ansible to optimize development cycle.

• Analyze existing processes and identify areas for automation.
• Develop tools, utilities, and automation scripts to assist in functional testing and create test data with a focus on reusability.
• Train and support other team members on critical automation systems and related processes.

• Work within a cross-functional team to specify, design, develop, test, and implement automation solutions.
• Collaborate with IT professionals to ensure seamless integration of automated processes.
• Share knowledge with peers in GTO in order to evangelize transformation in the organization.

• Support developed solutions as well as some legacy automation processes.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 3+ years of relevant experience
• Understanding of technical architecture and integration using APIs
• Strong analytical skills and problem-solving abilities
• Excellent communication and teamwork skills

• Experience with Service Now ATF (Automated Test Framework) and other test automation tools (e.g., Selenium, Load Runner) is preferred
• Certification in Service Now (e.g., Service Now Certified Implementation Specialist or Service Now Platform Administrator) is highly desirable