Customer Identity and Access Management Leader

Description

We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management.

• Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives.
• Cross‑Functional
  
  Collaboration:
  
  Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customer experience.
• Review and update the CIAM roadmap and budget, ensuring alignment with the organization’s needs, expectations, and resources.
• Define and enforce policies, standards, and best practices for customer identity management.
• Ensure compliance with security and data privacy regulations, such as GDPR and SOX.
• Developer Engagement:
  Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources; ensure seamless integration of CIAM platforms with digital services.
• Product Development:
  Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle.
• Collaborate with cybersecurity teams to enhance security posture through IAM controls.
• Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency.
• Customer Feedback:
  Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively.
• Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders.
• Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.

• A bachelor's degree or higher in computer science, information security, or a related field.
• A minimum of 10 years of experience in CIAM or IAM, with at least 5 years of experience in leading and managing (C)
  IAM design and architecture teams.
• A proven track record of successfully delivering and managing (C)
  IAM portfolio and solutions in a complex and dynamic environment.
• Strong knowledge and experience in (C)
  IAM design and architecture, tools, and workflows, such as identity lifecycle management, access management, privileged access management, identity governance, and identity analytics.
• Strong understanding of authentication protocols (OAuth, OpenID Connect, SAML).
• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and influence others.
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to handle complex and ambiguous situations.
• Strong project management, budget management, and vendor management skills, with the ability to deliver results on time and within budget.
• Highly motivated, self‑driven, and adaptable, and the ability to work under pressure and in a fast‑paced environment.